Whenever an advocate and survivor have now been working together, they could would you like to communicate through texts, online talk, e-mail, or movie calls. You can find advantageous assets to making use of these platforms to augment phone conversations or meetings that are face-to-face.
According to the style of platform utilized, programs should become aware of the potential risks and advantages particular every single platform; speak to survivors about those dangers in order to make informed choices due to their present situation. See our Best training Guides for each form of platform to get more step-by-step information.
Listed here are extra factors certain to text that is using, e-mail, and video calls to augment in individual ongoing advocacy & guidance.
Texting & Messaging
Frequently it’s better to deliver a fast text whenever a phone call isn’t feasible or as soon as the message is brief, such as for example confirming the full time of a scheduled appointment. Some survivors may ask an advocate to text all of them with information because they’re some spot where they can’t choose the phone up, such as for instance work or court.
Generally in most cases, texting with survivors while supplying ongoing advocacy means the advocate is supposed to be utilizing a cellular phone to communicate. It’s important to consider that by standard, all text conversations are conserved on both the sender’s and receiver’s products, unless they’ve been manually deleted. This privacy and security concern is one thing that advocates should speak about with survivors within the security preparation process, and programs should follow an insurance plan of deleting text history straight away or frequently.
To find out more about texting and messaging with survivors, including recommendations, see Texting & Messaging with Survivors: recommendations.
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